About Us

About Wild Cherry and Playacracks

We are Burners who have been creating art for Burning Man since 1999. We love to costume, and have created a bunch of fun art that can be worn on the Playa.

We started this website in 2004 to share some of our designs and fun stuff that we have found with fellow Burners.

We test all of our Glow products at the event before we sell them, so you know that they can withstand the rigors of Playa use.

We are always looking for new products. If you are a designer or artist, we would love to hear from you.

We are associated with a fashion website called Diva Bella Designs. That site is designed for Music festivals and events like Burning Man. You can see that full line of fashion for festivals at: divabelladesigns.com

Your purchase will be handled by our sister website, Diva Bella Designs.

EMAIL	PHONE	MAIL

Click to Email us	Phone: 877-800-3482
	International: 01-208-720-5799
	FAX (775) 997-0477
We respond to emails quickly. You won't wait for days for a reply.	We respond to phone messages quickly, so don't hesitate to use our voicemail if you don't get us in person.	Email us if you need a mailing address. Returns, bills and catalogs go to different addresses.

Shipping Charges You can select the type of service that you want. Shipping charges will be shown on your order checkout before you pay.
US Shipping
USPS First Class Mail or Parcel Post		Free on orders over $50 in the US Items under $50 cost $3 for packaging, plus actual postage based on weight. Most small items ship for $5.
USPS Priority Mail in the US		$3 for packaging, plus actual postage based on weight. Most small items ship for about $8.
USPS Express Mail in the US		$3 for packaging, plus actual postage based on weight. Typically $27.00
FedEx, Home, Ground, Express, 2 Day		$3 for packaging plus actual cost of shipping
UPS Ground, 3 day, 2 day, 1 day		$3 for packaging plus actual cost of shipping. Minimum is about $13.


International Shipping
Standard international		$10 USPS First Class Mail Least expensive, but no tracking, and no insurance. Usually takes 10 to 14 days to Europe, Australia, Canada, and Japan, but can take up to 8 weeks to Brazil and some other countries.
USPS Priority Mail		Email or phone us for this service. 6 to 10 days to most countries.
USPS Express Mail		Tracking and insurance available to most countries. Email us or phone us for this service. 3 to 5 days to most countries.
USPS Global Express Guaranteed		Email us or phone us for this service. Tracking and insurance is available. 1 to 3 days to most countries.
FedEx		Email or phone us for this service. Tracking and insurance is available. Costs about $75
UPS		Email or phone us for this service. Tracking and insurance is available. Cost is approximately $90

Paying for your order:

We accept Mastercard, Visa, American Express, and PayPal.

You can also use PayPal to get a payment plan for purchases over $ 100.

Returns:

You must contact us before you return an item.
You must contact us within 14 days of receiving the item.
You must return the item within 30 days of purchase.

Some items are returnable. Non returnable items include sale items, lingerie, underwear, hosiery, costumes, and jewelry.

To return your item, contact us via email at returns@playacracks.com. We will give you a return address, an RA number, and shipping instructions. You will have to pay for the postage to return the item to us. We are not responsible for return items lost in the mail.

Exchanges:

We can usually exchange an item for a different size or color.

You will have to pay for the shipping when we ship your replacement item.

Refunds:

Your refund amount will be reduced by the amount of original shipping. This shipping fee will be deducted even if the item was purchased with free shipping.

Custom Orders:

If you custom order an item, you cannot cancel that order once it has been sent to the artist to be made. Contact us if you need to make a change and we will see what we can work out.

Feel free to contact us if you have any questions about returns at returns@playacracks.com.

Privacy policy:

We will not share any of your information with anyone anytime. Your credit card information is stored on our secure web servers and is sent to the credit card processor through triple encrypted data transfer.

Also see these pages to decorate: